What to Expect from the ITIL 4 Foundation Exam

A Complete Guide to ITIL 4 Foundation: What You Need to Know

The ITIL 4 exam also includes questions on the value chain activities. The ITIL 4 Foundation course provides a comprehensive introduction to the ITIL framework, focusing on how it helps organisations align their IT services with business needs. These activities – plan, improve, engage, design and transition, obtain/build, and deliver and support – are part of the service value chain, which is central to ITIL 4. Knowing how these activities contribute to value creation is essential for success in the exam.

It's important to approach the exam with a clear strategy. Start by answering the questions you feel confident about, then return to the more difficult ones. This ensures that you don't waste time on challenging questions and gives you the best chance of completing the exam within the time limit.

Time management is critical during the exam. With 40 questions to answer in 60 minutes, you have roughly 1.5 minutes per question. Practising under timed conditions will help you develop the pacing needed to complete the exam without feeling rushed.

The ITIL 4 Foundation exam is designed to test your ability to apply the framework, not just memorise terms. Many questions will present real-world scenarios and ask you to choose the best solution based on ITIL principles. This means that understanding how to apply ITIL concepts is just as important as knowing the theory.

The ITIL 4 Foundation exam is a thorough assessment of your knowledge of IT service management. By preparing well and understanding the key concepts, you can approach the exam with confidence and achieve certification on your first attempt.